FAQ
Welcome to the Frequently Asked Questions
Everything you need to know about custom products, sampling, production, shipping and orders.
Just send us your product idea, quantity, and specifications via WhatsApp or email. We’ll respond with a quote within 24 hours.
Absolutely! Just send us a photo or link of the item you want and your quantity—we’ll source and quote it for you.
Yes. You can send us a sketch, photo, reference product or basic idea. We can help review materials, construction, branding and packaging before sampling.
Most samples take around 5–7 working days after artwork and specifications are confirmed. Complex or newly developed products may require more time.
MOQ depends on the product, material and customization method.
For many items, the standard MOQ starts from 100 pcs, while some products may support lower quantities.
Yes. Our design team provides a free artwork for every order.
Yes, for most standard products, we provide a pre-production sample for your confirmation before starting mass production. This helps ensure that printing, material, and colors meet your expectations.
For urgent orders or special/customized items, we’ll discuss the best solution together.
Standard production usually takes around 15–25 days after sample approval and deposit. Timing may vary depending on quantity, customization and peak production periods.
For urgent needs, tell us your event date before ordering—we’ll prioritize it at no extra cost.
Flexible Shipping Options for Global Orders
We work with reliable logistics partners to arrange shipping based on your order size, destination and required delivery time. Depending on the project, we can support express courier, air freight, sea freight, rail and trucking solutions.
Delivery Options
- EXW / FCA – Suitable if you prefer to use your own freight forwarder.
- FOB / CIF – Available for sea freight shipments depending on the destination and order requirements.
- Express Courier – Ideal for samples, urgent shipments and smaller orders. (e.g., DHL, FedEx, UPS)
- Air Freight Door to Door – A faster option for medium-sized shipments. (Delivered Duty Paid, DDP door-to-door service available for selected destinations.)
- Sea Freight Door to Door – A cost-effective solution for larger and bulk orders. (Delivered Duty Paid, DDP door-to-door service available for selected destinations.)
- China–Europe Trucking – DDP door-to-door service available for selected European destinations.
- China–Europe Rail – Suitable for larger European shipments where a balance between cost and transit time is required. DDP options are available.
- Custom Shipping Solutions – Other shipping arrangements can be provided based on destination, quantity, volume and delivery requirements.
Except for DDP (tax-included) services, other shipping methods may involve customs duties or import taxes.
We recommend checking with your local customs office or visiting dutycalculator.com for estimated fees.
By Express: 1-2 weeks.
By Train: 7-9 weeks,
By Sea: 8-11+ weeks.
Depending on your region.
While we strive to ship on time, delays may occur during major holidays (e.g., Chinese New Year, National Day, Christmas) or unforeseen events (such as customs inspections, extreme weather, or pandemics).
We will proactively inform you of any expected delays and adjust timelines accordingly.
If your order arrives with significant printing defects, visible damage, or serious discrepancies from the confirmed specifications,
please contact us within 14 days of delivery. Once verified, we will offer a free replacement, discount, or full/partial refund, depending on the situation.
We are committed to fair return policies, but we reserve the right to decline returns that are deemed unreasonable, dishonest, or abusive—such as repeated complaints without valid evidence or intentional misuse.
We do not accept malicious return requests intended to take advantage of our policies.